CANCELLATION & RESCHEDULING POLICY

PAXI PATH S.A.S.

Last Updated: 21 de febrero de 2026

1. Nature of Services

PAXI PATH S.A.S. operates as a specialized tourism operator providing curated wellness experiences and coordination of services delivered by licensed third-party providers.

All reservations involve:

• Personalized planning and coordination

• Schedule blocking

• Logistical commitments

• Third-party service reservations (hotels, wellness centers, licensed medical providers)

• Administrative and operational costs

For these reasons, the following cancellation terms apply.

2. Deposits & Booking Confirmation

All experiences require an initial deposit to confirm the reservation.

Required Deposit:

• One-day experiences: 20%

• Multi-day programs: 20%

• Health travel packages: 30%

The deposit:

• Is non-refundable

• Secures your reservation

• Covers administrative and planning costs

A reservation is confirmed only after the deposit has been received.

3. One-Day Wellness Experiences

(e.g., Nervous System Reset)

Cancellation 7 days or more before the experience:

100% refund of the amount paid, excluding the deposit.

Cancellation 3–6 days before the experience:

70% refund of the amount paid (excluding deposit).

Cancellation less than 72 hours before:

50% refund of the amount paid (excluding deposit),
or credit valid for 6 months.

No Show:

No refund applies.

4. Multi-Day Retreats & Programs

Cancellation 21 days or more prior to start date:

80% refund of the remaining balance (excluding deposit).

Cancellation 8–20 days prior:

50% refund of the remaining balance (excluding deposit).

Cancellation less than 7 days prior:

25% refund of the remaining balance (excluding deposit).

5. Health Travel & Medical Coordination Packages

Due to the complexity of medical scheduling, professional commitments, and third-party reservations, the following applies:

Cancellation more than 30 days prior:

70% refund of the remaining balance (excluding deposit).

Cancellation 15–29 days prior:

40% refund of the remaining balance (excluding deposit).

Cancellation less than 14 days prior:

25% refund of the remaining balance (excluding deposit).

If cancellation is due to documented medical contraindication, PAXI may offer rescheduling without administrative penalty, subject to availability.

6. Third-Party Services

When your experience includes services provided by third parties (hotels, licensed medical providers, transportation, wellness facilities):

• Their individual policies may also apply.

• PAXI cannot guarantee refunds that depend on third-party decisions.

• Any non-refundable charges imposed by third parties may be deducted from applicable refunds.

7. Rescheduling Policy

Rescheduling requests:

• Must be submitted in writing.

• Are subject to availability.

• May involve price adjustments if market conditions have changed.

• Are allowed once without additional administrative fees.

Additional rescheduling requests may incur administrative charges.

8. Force Majeure

In cases of force majeure (natural disasters, official travel restrictions, public health emergencies, or government-imposed limitations), PAXI may offer:

• Rescheduling without penalty

• Credit valid for 12 months

• Partial refund evaluated on a case-by-case basis

Force majeure does not automatically guarantee a full refund.

9. Disputes & Chargebacks

By confirming a reservation, the client expressly agrees:

• To the terms of this Cancellation Policy

• That deposits are non-refundable

• That services involve schedule blocking and resource allocation

PAXI retains contractual documentation, email confirmations, signed agreements, and payment records to respond to any payment disputes or chargeback claims.

Unauthorized chargebacks may be subject to formal dispute resolution.

10. Governing Law

This policy is governed by the laws of the Republic of Colombia and applicable regulations governing tourism and electronic commerce.

Any disputes shall be resolved under Colombian jurisdiction.